Polite Notice
NHS Patient Attendance and Continuity
As an NHS patient with the practice, your trust is a valuable thing. Please treasure it.
Late cancellations and missed appointments represent a cost to the practice, when other patients could have been seen in the time set aside.
There are two crucial points to remember if you wish to continue as an NHS patient at Ilkeston Dental Care:
Do not miss an appointment, be late for an appointment or cancel an appointment with less than 24 hours’ notice.
Do not allow too long to pass between your appointments.
Keep your appointment to keep your place on our NHS patient list.
Please make every step necessary to make sure that you arrive in good time. Practices need to be really strict about both missed appointments and late arrivals. If you do have to cancel, please make sure you do so at least 24 hours in advance.
We are sorry, but...
We value all of our patients, and we do not want to have to tell anyone, “We are sorry, but we must ask you to find a different dental practice for your treatment.” It is, however, the procedure we must follow.
Please note:
After one missed appointment, your non-attendance or late cancellation will be recorded. When you wish to make another appointment, you will be given the next available appointment, which may not suit your routine.
If you fail to attend or late-cancel a second appointment, Ilkeston Dental Care will ask you to find a different dentist.
If you attend your second appointment, going forward we will do our best to accommodate your preferred day or time for your next appointment.
Many of our patients forget to make regular visits to see their dentist, and as NHS dental registration is a thing of the past, before they realise it, it has been too long and they are no longer able to access NHS dental care.
Ilkeston Dental Care, as a courtesy, will try to remind our patients when they are due for their dental examinations via text message, email, telephone calls and letters. However, this is not mandatory, and we find that many of our communications are returned as patients do not update their details with us.
What to do to keep your place on the NHS patient list
Always attend any appointment booked, or cancel the appointment more than 24 hours in advance.
Make sure you book your next dental examination before you leave the practice. Even if it is six, nine or even twelve months in advance, our reception team will help you make your next appointment and send you reminders nearer the time as well.
Check and update your contact details. Be sure they are correct, especially your email address and mobile phone number. If we can keep in touch with you, then we can help you keep on track so you don't miss your next appointment.
Complaints
If you have a complaint or concern about the care or service you have received, please contact Ilkeston Dental Care directly.
Ilkeston Dental Care
39 Awsworth Road
Ilkeston
DE7 8JD
Telephone: 0115 932 5368
Email: reception@Ilkestondentalcare.com
Compliance Manager: Chelsea Gavin
Privacy Policy
Ilkeston Dental Care is committed to protecting your privacy and handling your personal information responsibly.
For further information about our privacy practices, please visit the Ilkeston Dental Care website:
www.ilkestondentalcare.com
For general enquiries or questions regarding your information, please contact our reception team:
reception@Ilkestondentalcare.com | practicemanager@ilkestondetalcare.com
Compliance Manager: Chelsea Gavin
Contact Ilkeston Dental Care
Ilkeston Dental Care
39 Awsworth Road
Ilkeston, DE7 8JD
Telephone: 0115 932 5368
Email: reception@Ilkestondentalcare.com | practicemanager@ilkestondetalcare.com
Website: www.ilkestondentalcare.com
Instagram: @ilkestondentalcare